• About Chameleon Group
    • Meet Chameleon Group
    • Web-Based Lead Management
    • Careers
  • Services
    • Inside Sales
    • Telemarketing
    • Inbound Marketing
    • Database & List
  • B2B Development Blog
  • Contact Chameleon Group
Chameleon Group
  • About Chameleon Group
    • Meet Chameleon Group
    • Web-Based Lead Management
    • Careers
  • Services
    • Inside Sales
    • Telemarketing
    • Inbound Marketing
    • Database & List
  • B2B Development Blog
  • Contact Chameleon Group

Using Live Chat to Improve Your Customer Experience and Increase Sales

Using Live Chat to Improve Your Customer Experience and Increase Sales

Benefits of Using Live Chat on Your Website

Finding communication tools that are helpful and not harmful is a daunting task for the small business owner. Live chat has received a bad rap in the past, based on user experience. Clunky software created an issue of lack of personal “real feel” experience.

New Software and Better Training for Live Chat

Because newer software is available, the experience has improved. A live, professional, trained person on the other end ready to jump in has also improved customer satisfaction.

Cutting Edge Software

First impressions are everything in the world of business. Live chat response systems are on the cutting edge of consumer interaction. Live chat functions provide consumers with direct access to a business representative, anytime. Another key point is that live chat increases your response time. These portals are valuable features for sales-oriented companies, as they can save time and present a successful and responsive company image.

Beyond increasing communication levels with customers, other major benefits for using live chat include:live chat benefits

  • Reducing expenses

Live chat agents can multi-task and assist multiple customers at one time. Specifically, properly trained call agents can sometimes handle three or four customers concurrently. This saves time and money for the company.

  • Receive clear customer feedback

Customers know there is a real person on the other end whose only job is to answer their question. Undoubtedly, the customer has a higher trust level with the chat agent. He may share information with him or her in an informal chat setting that might not normally come out in a phone call. Customers also feel less like they are being sold to as compared to a phone call.

  • Reports and Analytics

Chat platforms allow businesses to track every interaction as they occur. Business owners also have access to detailed reporting such as call time and success rates. A point often overlooked is how easy it is to manage employee interaction to improve training as needed.

In summary, no matter what you are currently using or what your experience has been with live chat in the past, give us a call. Chameleon Group can meet to discuss how this feature can make a great impression on your customers and close more sales.

Give us a call to discuss how we can partner with you for success.

Phone: 800.773.9182

Email: sales@chameleonsales.com

Follow Us

Latest Posts

  • The Consumer Decision-Making and Buying Process – Part 2
  • The Consumer Decision-Making and Buying Process – Part 1
  • Advantages of Outsourcing Inside Sales
  • Inside Sales System
  • Lead Generation

Categories

  • Achieving Goals
  • Allbound marketing
  • bargaining
  • branding
  • Budgeting
  • Business Development
  • Call Center Response Services
  • client retention
  • Communication
  • Competition
  • Content
  • Customers
  • Daily Notes
  • Database & List Solutions
  • Efficiency
  • Employee Retention
  • Event Fulfillment
  • From the Author
  • Hiring
  • Inbound marketing
  • Inside sales
  • Inside Sales & Account Management
  • Inspiration
  • Lead Acquisition
  • lead generation
  • List Cleansing
  • Live Chat
  • Management
  • Market Research
  • mentoring
  • negotiations
  • News
  • online reviews
  • Outbound marketing
  • Personal Branding
  • Planning
  • Sales
  • Sales Person
  • Sales Strategy
  • Strategic plan
  • Strategic Planning
  • Team Building
  • Telemarketing
  • Uncategorized
  • WordPress
  • work from home
  • Workforce Needs

Archives

Never Miss A Post

    At Chameleon Group, we pride ourselves on dynamically adapting our leading sales and business development services to your environment in an a la carte fashion to provide customized solutions. We have the experience to identify the key opportunities to build your sales funnel, create opportunities and manage your CRM ongoing.

    Whether you’re a new start-up company or an established global corporation, we have a proven business development track record for quickly assembling specialized sales teams and customized programs to help you to minimize risks and guarantee success.

    Improve your bottom line sales number, focus your business development efforts and eliminate time and overhead related to hiring, training, management, benefits and equipment, by partnering with Chameleon Group!

    • So beautiful! Love #NH! https://t.co/UZzqLSovGL
    • #futureleader right there https://t.co/pdo3gY5JJ6
    • How did your Dad influence your work and home life? #happyfathersday https://t.co/pnl4MCeM8y

    Chameleon Group
    23 Cataract Ave
    Dover, NH 03820

    Phone: (603) 570-4305
    Fax: (603) 570-3400

    Email: info@chameleonsales.com

    • © 2022 Chameleon Group
    • All rights reserved
    • Privacy Policy