Begin to Win, Part III
Win/Win Negotiation vs. Positional Bargaining Unless you are a professional negotiator for a large firm or the government, you probably have not had much training […]
Communication
Communication
Spring “Fever”: Seasonal Sickness in the Workplace
As you may already know, this has been one of the worst years in recent history for the common cold and the flu. Germs are […]
Asking for Online Reviews
It is widely known that getting online reviews can help your business. Your client’s comments about your business on review sites can make or break […]
Using Live Chat to Improve Your Customer Experience and Increase Sales
Benefits of Using Live Chat on Your Website Finding communication tools that are helpful and not harmful is a daunting task for the small business […]
Taking Care of Key Employees
Turnover. It happens. Staff can come and go with normal attrition, and sometimes will leave because of an internal issue, theirs or yours. But when […]
How Do You Handle Bullying in the Workplace?
If you think that bullying, also known as workplace harassment, doesn’t exist in your business, you are fooling yourself. Businesses of all sizes experience varying […]
The Needs of Today’s Workforce
The Same Yet Completely Different A major mistake employers make is to try to understand what makes people different. Spending resources on trying to make […]
How Live Chat Improves Customer Service
Live Chat: If You Can’t be Simple, be Helpful When was the last time you used a live chat feature on a website? I have […]
Communication Increases Employee Retention
So Much to do, So Little Time You are the leader of your company. Your attention can be easily diverted with all of the tasks […]
Meetings That Don’t Waste Time
In our January blog series on Meeting Your 2018 Goals, we have included some information that just might help save you hours by running meetings […]