We Live Chat, Do You?
The back to school season got us thinking about what it was like to get back to school after a long summer off. Some of […]
Communication
Communication
Business Writing Skills are Important
Writing takes all forms. You may think of writing as novels, screenplays, and poetry, but in the business world, writing is a skill and an […]
Begin to Win, Part III
Win/Win Negotiation vs. Positional Bargaining Unless you are a professional negotiator for a large firm or the government, you probably have not had much training […]
Spring “Fever”: Seasonal Sickness in the Workplace
As you may already know, this has been one of the worst years in recent history for the common cold and the flu. Germs are […]
Asking for Online Reviews
It is widely known that getting online reviews can help your business. Your client’s comments about your business on review sites can make or break […]
Using Live Chat to Improve Your Customer Experience and Increase Sales
Benefits of Using Live Chat on Your Website Finding communication tools that are helpful and not harmful is a daunting task for the small business […]
Taking Care of Key Employees
Turnover. It happens. Staff can come and go with normal attrition, and sometimes will leave because of an internal issue, theirs or yours. But when […]
How Do You Handle Bullying in the Workplace?
If you think that bullying, also known as workplace harassment, doesn’t exist in your business, you are fooling yourself. Businesses of all sizes experience varying […]
The Needs of Today’s Workforce
The Same Yet Completely Different A major mistake employers make is to try to understand what makes people different. Spending resources on trying to make […]
How Live Chat Improves Customer Service
Live Chat: If You Can’t be Simple, be Helpful When was the last time you used a live chat feature on a website? I have […]