One of the key indicators of the relative strength of your customer base is the measurement of maintenance agreements, service contracts, and training and professional services revenue. Selling services requires a specialized skill and understanding of the intricacies involved in the process. Managing and measuring key metrics such as capture rates, renewal rates, resource utilization levels and abandon rates is critical to the development and growth of a robust and dependable services revenue stream.

In order to build a consistent, measurable and forward looking revenue model, a healthy pipeline of services revenue is a must.  At Chameleon Group, we understand this and have developed a customizable sales program that enables organizations of all types to reduce out of warranty customers and expired service contracts. 

Our knowledgeable and personable sales professionals work closely with our valued clients to generate increased revenues by following up with existing customers to position and sell new service contracts, as well as, manage the renewal of existing agreements.  Our advanced technologies and processes enable us to seamlessly integrate with your existing systems to build a shared management database which tracks data and efficiently handles the contract sales and renewal process.

Our specialized Maintenance Renewal Services enable you to:

• Extend your company’s existing capabilities through a highly customized Maintenance and Renewal program
• Increase your product maintenance and service contract revenue pipeline
• Eliminate lost revenue opportunities due to poor or no follow-up
• Ensure that maintenance and service contracts stay with your organization
• Reach out to expired or out-of-cycle contracts to generate possible lost revenue
• Increase capture rates upon initial purchase
• Provide up-sell for enhanced levels of service and support
• Increase resource utilization rates
• Track leads in real time all the way through the sales cycle –- from demand generation to lead closure with ChameleonLeads

For more information about Chameleon Group, call us toll free at 800.773.9182 or local at 603.570.4300 or email us at info@chameleonsales.com.