The Consumer Decision-Making and Buying Process – Part 2
In our previous blog, we introduced the five stages consumers move through as they make their purchase decisions. The five stages were generally intended for […]
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The Consumer Decision-Making and Buying Process – Part 1
The business world is attempting mightily to recover from the COVID-19 pandemic and now record inflation is hitting consumers – individual and business – in […]
Begin to Win, Part III
Win/Win Negotiation vs. Positional Bargaining Unless you are a professional negotiator for a large firm or the government, you probably have not had much training […]
Begin to Win, Part I in Win/Win Negotiation vs. Positional Bargaining
Part I in the Series: Win/Win Negotiation vs. Positional Bargaining While not every person is required to participate in high stakes negotiation, there are times […]
Make the Best Impression with a Call Center Service
No one likes to waste time. This includes your customers and prospects who are trying to locate the correct person or department in your […]
Using Live Chat to Improve Your Customer Experience and Increase Sales
Benefits of Using Live Chat on Your Website Finding communication tools that are helpful and not harmful is a daunting task for the small business […]
The Needs of Today’s Workforce
The Same Yet Completely Different A major mistake employers make is to try to understand what makes people different. Spending resources on trying to make […]
Do You Know What a Good Sales Person Look Like?
Identifying a good sales person may be harder than you think. To the inexperienced business owner, hiring a sales person may seem like an easy […]
How Live Chat Improves Customer Service
Live Chat: If You Can’t be Simple, be Helpful When was the last time you used a live chat feature on a website? I have […]
Do You Really Have Time to Sell?
As the owner of a company, you may have considered whether or not you really have time to sell and build your business. Maybe you […]